Kebab shop phone orders, taken by an AI agent

01When someone asks for a doner

The test menu has LAMB DONER KEBAB, MIXED DONER KEBAB, LARGE LAMB DONER, MEAT & CHIPS and more. Our copy came with names only, so any prices are made up.

The first row's words come from a test call on 5 November 2026. The agent names a few real items and asks which. It leaves meals out unless asked, and it won't invent a large mixed.

02Salad and sauce

The agent asks only about choices your menu marks as required, one at a time. For testing we gave the lamb doner a required sauce of Garlic Mayo, Chilli Sauce or Mint Yoghurt.

• "A lamb doner with chilli sauce" isn't asked again.
• Three sauces where two are allowed gets "You can choose up to two for sauce."
• "No onions" picks your No Onion option, or goes on as a note for the kitchen.
• "With cheese" only works when the item has a cheese option. Otherwise the agent says so.

So put salad and sauce on your POS menu as options. If they aren't there, "with salad" can be told the kebab has no salad option. "Everything on it" doesn't work today.

03How it says shish and lahmacun

The voice reads English spelling, so hard Turkish names are respelled just before they're spoken. Some of the built-in list:

Accents don't matter: Döner and DONER get the same respelling. Shish, lahmacun, kofte and halloumi sounded right as written in a machine check on 5 November 2026. Nobody has listened to any of these on a real call yet.

Your shop can save its own, such as "sheesh" for shish, on the Teach page, from the next call. Only the voice changes; your menu and your POS keep your spelling. The Teach page is in our console for now, so changes go through us. More on teaching the agent your menu words.

04Other names for the dish

The agent treats common pairs as one dish.

• "Hummus" and "houmous" find the Houmus.
• "Tzatziki" finds the Cacik and "hellim" the Halloumi.
• "Lahmajun" finds the Lahmacun.
• "Kofta" gets "We've got the Adana Kofte Kebab and the Yoghurtlu Adana Kofte. Which would you like?"

Some still miss: "dolma" doesn't find YAPRAK SARMA, and "iskender kebab" gets the doners offered instead. Each miss goes on the Teach page list, and linking the phrase there works from the next call. More on how the agent understands callers.

05Late nights and closing time

The agent follows your POS hours, including nights past midnight. With hours of 4pm to 2am:

• At 11:30pm, "what time do you close?" is told pickup is open until 2am tomorrow.
• At 3am the greeting says you're closed and open again at 4pm. It doesn't take orders for later.
• If a call is still going when your hours end, the order isn't sent.
• Pause orders in your POS and the agent treats the shop as closed until the time you set.

06What it won't do

• Pretend to be a person. Every call opens by saying it's the automated ordering assistant.
• Put anyone through or promise a call-back. That's blocked in code, because the AI model did offer a transfer on one test call.
• Take an order in Turkish. It speaks English only.
• Take card details, or wait for the kitchen. If you reject an order later, letting the customer know is down to you.

It has only run on our integration platform's test system, with no UK numbers yet. Every agent line here is what the build says as of 5 November 2026. See phone ordering for UK takeaways, or try the demo.